Frequently Asked Questions
Q. What is your cancellation policy?
A. Tours are held rain or shine. Do not assume a tour is cancelled due to weather. If Tennessee Paranormal makes the decision to cancel due to severely inclement or adverse weather conditions, guests will be notified and offered the opportunity to reschedule at a later date.
We realize that plans sometimes change. If you cancel at least 72 hours in advance of your scheduled tour, you will receive a refund equal to 80% of your booking price. We retain 20% of the cost to cover processing and handling fees.
Q. Are your tours family friendly?
A. The Historical Ghost Tour is family friendly and is suitable for all ages with the following considerations: There will be periods of darkness during the evening tours as we walk around the town. Flashlights are permitted and encouraged. Children should be able to walk for the duration of the tour, which is approximately 2 - 2.5 hours. There are uneven sidewalks, grassy areas and inclines which should be considered for young children. We ask that children on the tour are able to be quiet so as to allow all participants to enjoy the tour. PLEASE do not allow your children to run ahead of or lag behind the tour group.
Q. What is a Ghost Tour?
A. A ghost tour is a story telling/walking tour conducted by one of our guides as we walk around the streets of our location. We do not go in to the buildings. All stories have been thoroughly researched and well documented. During our tour, you will hear audio stories from various business owners and town residents, recounting events from first hand experience. Our stories are all factual and never embellished for dramatic effect.
Q. Are cameras allowed?
A. Yes, cameras are allowed and encouraged. Video / audio recording is strictly prohibited. If you are found to be using any video or audio recording devices, you will be dismissed from the tour.
Q. Since this is an outdoor event, can I smoke or vape on the tour?
A. No. For the health, safety and comfort of all guests, smoking and vaping is not permitted on our tours. Guests violating this rule will be asked to leave the tour. No refund will be given.
Q. Is the Ghost Tour accessible for strollers, wheelchairs or those with mobility issues?
A. Unfortunately, there are portions of this tour route that would be significantly challenging for wheelchairs, strollers or those with mobility issues. There are uneven sidewalks, grassy areas and inclines to navigate.
Q. What happens in the event of inclement weather?
A. Our tours are designated "all weather" events. You are encouraged to bring suitable attire for rain, cold or other weather conditions. No refunds are given if you choose not to attend due to weather conditions, however, Tennessee Paranormal reserves the right to cancel or delay any scheduled event due to weather conditions. If Tennessee Paranormal cancels an event, you will be notified and given the opportunity to reschedule at a later date.
Q. Are persons under aged 21 allowed on the Spirits and Spirits tour?
A. You can book these people as add-ons for the Spirits and Spirits tour, however, persons under age 21 may not be allowed to sit at the bars. Soft drinks are available for non-drinkers. During your tasting, persons under 21 can wait inside or wait outside on the benches near the Lynchburg Winery or the American Craft Distillers.
Q. Is the tour time that I book for Spirits and Spirits the actual time for my tasting?
A. No - your ticket time is the time that your tour will begin. You need to come to the Tennessee Paranormal booth (beside the Jail Museum) and pick up the voucher for your tasting AT LEAST 45 minutes prior to tour time. Be sure to be back at the Tennessee Paranormal booth 10 minutes prior to tour time. If you choose to do the Wine Tasting, be aware that the Lynchburg Winery typically closes at 5pm, so you will need to arrive no later than 4:15pm to pick up your voucher. The American Craft Distillers typically closes at 7:30pm Monday through Saturday and at 5pm on Sunday. Their hours may vary. Tennessee Paranormal makes every effort to keep you informed of changes, however, sometimes we may be unaware of last minute changes to operating hours. Guests may call either the Lynchburg Winery or American Craft Distillers to confirm hours, if desired.
Q. What is the difference between the Private and Public Moore County Jail Museum investigation?
A. A public investigation is for those who wish to learn how to conduct a paranormal investigation. You are encouraged to bring any equipment that you have. However, we will set up our equipment and help operate it. All recordings collected that night will be sent to you in Dropbox.
A private investigation is for established paranormal teams who will bring their own equipment and are already familiar with conducting investigations.
Q. How old do you have to be to participate in the overnight jail investigations?
A. No one under 18 is permitted to participate in the jail investigations.
Q. What if I get tired and do not think I can stay until 3 a.m. on an investigation?
A. 8 p.m. until 3 a.m. is the time we provide for your investigation. The hours within that time frame that you choose to utilize are up to you.
Q. Are there places to eat if I get hungry during an investigation?
A. Most businesses in Lynchburg close by 5pm. Some may be earlier or later. However, The Cigar Store has wood-fired pizza and assorted hot wings that can be pre-ordered and picked up before 8pm. If you are doing a late night investigation, your team can bring food and drinks (absolutely no alcohol permitted).